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Goldtakin

FAQs

This section provides answers to FAQs, from your tickets to tips when visiting the Zoo.

Admission prices

Admission to the Zoo is free for children between the ages of 3 and 16 on their birthdays. There is no need to give prior notice. Simply show an ID card or any other form of certification bearing the child’s date of birth to our ticket office staff and we will treat you to a very special birthday in our Zoo. If you would like to make the most of your birthday experience at the Zoo, you can also book a children’s birthday party with us. You can find all of the relevant information about having a birthday party at the Zoo here.  
Lockers are available in the foyer for small items of baggage (e.g. tote bags, handbags). You can hire a key at our information desk for 1.00 euro (plus a 10 euro deposit). Individual suitcases can be deposited at our information desk free of charge. Unfortunately it is not possible to reserve baggage storage in advance.
Dogs are not permitted inside the Zoo. No accommodation is provided for them. The smell of dogs can cause many zoo animals distress, as dogs are one of their predators. Some visitors, especially children, are also wary of dogs. Assistance dogs belonging to visitors who are physically or mentally disabled are excluded from this rule.
Children aged 12 and over are allowed to visit the Zoo unaccompanied. Children below the age of 12 are only allowed to visit the Zoo when accompanied by an adult.
Online tickets are issued by the ticket provider zoo2go. When purchasing online tickets, you will be taken to the website of zoo2go, and thus agree to the terms and conditions of the privacy policy that applies on this site. When you purchase an online ticket, you first of all select the type of ticket you want, then specify how many you want. Once you have clicked on “Tickets kaufen” /“Buy tickets”, you can select the date of your visit and the payment method. Once you have ordered and paid for the tickets, you will receive a confirmation email from zoo2go with your online tickets. You can either print the tickets or display them on your smartphone at our ticket office for validation.
All admission tickets and annual passes as well as zoo tours can also be purchased as a voucher or given as a gift. Simply use our contact form to send your request. We will be more than happy to send you the voucher with an invoice plus postage.
There is no general discount for visitors who are unemployed or receiving Hartz IV benefits; however, holders of a Dresden Pass receive a substantial discount upon presentation of the Pass. In addition, on Mondays all visitors, irrespective of income, receive a discount on the admission price.
If you have any queries or comments, please contact support@zoo2go.com. If you have not received a booking confirmation, you will usually find it in the spam folder of your email account. If you are experiencing issues with an existing booking, please always refer the team at zoo2go to the relevant email (booking confirmation).
Online tickets are only valid for the day booked. If you have selected the wrong date by mistake or it is not possible to visit the zoo on the day you have selected, you can change your booking to a different day by 12 p.m. the previous day. Cancellation is not possible.

Tips for your visit

You can hire a handcart or Hawazuzie wagon for 2.00 euros at our ticket office so that you can enjoy a fun and relaxing stroll through the zoo. For a 10 euro deposit, you can obtain a special chip at our ticket office which allows you to release the handcarts. Unfortunately handcarts and Hawazuzie wagons cannot be reserved in advance.
Lockers are available in the foyer for small items of baggage (e.g. tote bags, handbags). You can hire a key at our information desk for 1.00 euro (plus a 10 euro deposit). Individual suitcases can be deposited at our information desk free of charge. Unfortunately it is not possible to reserve baggage storage in advance.
Dogs are not permitted inside the Zoo. No accommodation is provided for them. The smell of dogs can cause many zoo animals distress, as dogs are one of their predators. Some visitors, especially children, are also wary of dogs. Assistance dogs belonging to visitors who are physically or mentally disabled are excluded from this rule.
Photography and filming in the Zoo for private purposes is permitted. Please note that there are signs displayed in some areas and animal houses prohibiting the use of flash photography. You must not leave the designated visitors’ walkways. Any photographs you have taken or film you have recorded during your Zoo visit can be used for private purposes. This includes publishing on private websites and in non-commercial photography forums. If you would like to use photographs or film for commercial purposes, please contact us at: info@zoo-dresden.de. If you have a particularly nice photo that you would like to share with us, please send it to: info@zoo-dresden.de. We might even publish it, with your consent, on our Facebook page. We provide media representatives with a range of up-to-date information and photos. These can be used for editorial purposes free of charge with reference to the copyright: “Copyright: Dresden Zoo”. Any use beyond this is prohibited. Photography and filming for editorial purposes must be declared to and approved by the press department. Commercial photography and filming must also be arranged with the press department in advance and approved by them prior to publication. Admission to the Zoo is free for those who hold a valid press pass following prior registration.
If you have lost something valuable, or if you have found something that you would like to hand in, you can approach our staff at the ticket office. The staff hold lost property in safekeeping. This is also where you have the best chance of retrieving your lost valuables. You can contact our ticket office during Zoo opening hours on 0351 - 4780 610.
If you cannot find your child, please approach a member of staff or inform the ticket office (0351- 4780 610). The entrance staff will help you look for them. Wristbands by our partner Gutmarkiert are also available from our ticket office. You can write your telephone number and child’s name on these. With older children, you can arrange a fixed meeting point before your visit.

For families

Admission to the Zoo is free for children between the ages of 3 and 16 on their birthdays. There is no need to give prior notice. Simply show an ID card or any other form of certification bearing the child’s date of birth to our ticket office staff and we will treat you to a very special birthday in our Zoo. If you would like to make the most of your birthday experience at the Zoo, you can also book a children’s birthday party with us. You can find all of the relevant information about having a birthday party at the Zoo here.  
You can hire a handcart or Hawazuzie wagon for 2.00 euros at our ticket office so that you can enjoy a fun and relaxing stroll through the zoo. For a 10 euro deposit, you can obtain a special chip at our ticket office which allows you to release the handcarts. Unfortunately handcarts and Hawazuzie wagons cannot be reserved in advance.
Lockers are available in the foyer for small items of baggage (e.g. tote bags, handbags). You can hire a key at our information desk for 1.00 euro (plus a 10 euro deposit). Individual suitcases can be deposited at our information desk free of charge. Unfortunately it is not possible to reserve baggage storage in advance.
If you have lost something valuable, or if you have found something that you would like to hand in, you can approach our staff at the ticket office. The staff hold lost property in safekeeping. This is also where you have the best chance of retrieving your lost valuables. You can contact our ticket office during Zoo opening hours on 0351 - 4780 610.
Children aged 12 and over are allowed to visit the Zoo unaccompanied. Children below the age of 12 are only allowed to visit the Zoo when accompanied by an adult.
If you cannot find your child, please approach a member of staff or inform the ticket office (0351- 4780 610). The entrance staff will help you look for them. Wristbands by our partner Gutmarkiert are also available from our ticket office. You can write your telephone number and child’s name on these. With older children, you can arrange a fixed meeting point before your visit.

Children's birthday

All admission tickets and annual passes as well as zoo tours can also be purchased as a voucher or given as a gift. Simply use our contact form to send your request. We will be more than happy to send you the voucher with an invoice plus postage.

Accessibility

Lockers are available in the foyer for small items of baggage (e.g. tote bags, handbags). You can hire a key at our information desk for 1.00 euro (plus a 10 euro deposit). Individual suitcases can be deposited at our information desk free of charge. Unfortunately it is not possible to reserve baggage storage in advance.
All of the zoo’s main walkways are accessible, including for wheelchairs and buggies, for example. One of the three entrances to the Prof. Brandes house is not accessible for wheelchairs or buggies. Some of the viewing platforms are also not suitable for wheelchairs. However, we aim to offer all of our visitors exciting views with full-length windows and specified route guidance. If you have any questions regarding accessibility in our zoo, please call us on +49 (0)351 47 80 630 and we will be happy to advise you.
Yes, assistance dogs are permitted inside the Zoo, provided the owner has a qualifying ID card. This must be shown to ticket office staff. The dog must also be clearly identifiable as an assistance dog so that other visitors can see that it is a trained assistance dog.

Contact

Zoo Dresden GmbH
Tiergartenstraße 1
01219 Dresden
Phone: +49351 - 4780 60
Telefax: +49351 - 4780 660
Or simply use our online form form to submit your enquiry.

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